InMind Counselling

Cancellation Policy

Our Cancellation terms

InMinds cancellation policy requires that you give at least 24 hours’ notice if you need to cancel or reschedule your appointment, otherwise you will be charged for the session. This is a common practice in counselling, although many counsellors and counselling agencies actually require 48 hours’ notice. 

Sometimes, of course, life happens. If a crisis arises in your life, we will waive the fee. Outside of crisis situations, there are many options available to make sure that you’re able to make it to counselling even if something does come up. Having a backup plan for childcare, a backup plan for transportation to a session, and keeping up to date on your weekly schedule are all helpful ways to avoid having to pay for a session you didn’t attend. We also offer a reminder service, sending you either an email or text message a couple of days before your scheduled appointment.

Occasionally, circumstances might prevent us from delivering a session as agreed. We will give you as much notice as possible if this happens. We will not charge you for appointments we cancel and will do our best to re-book at a time that best suits you.

Our cancelation policy is in place to ensure your commitment to counselling and guarantee that your counselling appointment on a specific day and time is kept open.

As an Registered Member of BACP, I am bound by the BACP Ethical Framework for the Counselling Professions and their Professional Conduct Procedure.

About me

Nicky Cantwell is the founding member of InMind Counselling, having qualified as a counsellor back in 2004. After 6 years of private practice, Nicky went on to work in the Student Support office of her local secondary school. During this time, Nicky used her counselling skills to help the Children in Care progress through their secondary education. With 5 years experience working with adolescents, she then took a short break before going back into private practice.

Nicky continues to develop her knowledge in the industry, as a member of the BACP, attending seminars and taking CPD courses. 

Have any questions? 07572 980 266

Out of vulnerabilities will come your strength

- Sigmund Freud -


InMind Counselling for Adults and Adolescents



Whether you are struggling with major depressive disorder, seasonal affective disorder, or other forms of depression...



Whether you are struggling with work-related stress, financial stress, or relationship stress, we are here...



Whether you are struggling with social anxiety, panic disorder, generalised anxiety disorder, or other forms of anxiety...



If you are ready to take the first step towards overcoming your phobia...



Struggling with the aftermath of a single traumatic event or complex trauma...



Recent loss of a loved one or are still experiencing the effects of a past loss...



Identify and address any underlying issues that may be impacting your...


Client feedbacks


“InMind Counselling really helped me when I split up with my boyfriend, I only had 3 sessions but it was enough to get me out of a dark place! Highly recommended.”

Stephanie T

“I didn’t think counselling was for me, but I can honestly say I look forward to my sessions with Nicky every week, it helps to keep my mind less muddled and has given me a new perspective of life. I think most people could benefit from seeing a counsellor on a regular basis and I wished I had done it sooner.”

Jane H

“After many years of feeling low I finally plucked up the courage to get some help. I went online to research a few different counselling services and found InMind Counselling. Within a week I was attending my first session and felt a sense of relief that I had decided to take action.”

Sheila R

“Very helpful and I was surprised by how much I learnt about myself. I would recommend counselling to anyone who is struggling, its a real eye opener!”

Sean B

“Having lost my job during a difficult divorce, I was recommended InMind Counselling by a friend. Initially I was nervous about speaking to a stranger but from the very first session I felt able to talk to Nicky about my low self-esteem and the anxiety I had developed as a result of my divorce. Although therapy can be expensive, I really believe it was an investment for myself and helped me to get through a difficult life event.”

Dianne S